Service desk for banks, where compliance is part of every step

In a bank every system change goes through approvals, every access is reviewed, and every incident is documented for regulators. TixDesk runs IT service with full governance: change management with an approval board, precise permissions, an audit log and deployment inside the bank.

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Support in banks

Financial institutions operate under strict oversight and must prove that every change was approved, every permission reviewed and every incident handled and documented. Scattered tools make gathering this evidence manual and exhausting.

TixDesk makes evidence a by-product of daily work: the change is documented with its approvals, the access with its request and sign-off, the incident with its timeline.

Challenges and what TixDesk changes

Audit evidence collected by handA full audit log and ready reports.
Changes that cause incidentsRisk assessment, CAB and rollback plans.
Access reviewsDocumented access requests and review reports.
Branches and ATMsLocation hierarchy and field visits.
Customer-facing incidentsMajor incidents and structured communication.
Sensitive dataOn-premise, isolation and encryption.

Typical request types

Example categories, priorities and teams we configure during rollout.

RequestCategoryUsual priorityTeam
Digital services outageSystems › OutageCriticalInfrastructure
ATM downBranches › ATMsHighField support
Core banking access requestAccessHighInformation security
Change requestChangeHighCAB
Branch deviceHardwareMediumField support

Scenarios

Approval steps are highlighted.

  1. Change requestRisk and impact
  2. CABBoard approval
  3. ScheduleOut-of-hours window
  4. ImplementWith rollback plan
  5. Post-change reviewRecord the outcome

Most relevant modules

Change management

CAB and rollback plans.

Permissions & audit log

Governance.

Security

Controls.

Incident management

Major incidents.

Hosting

On-premise.

ITSM

The full solution.

Have specific security and regulatory requirements?We answer them item by item before the demo.
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Questions from banks

Can it run inside the bank's environment?

Yes, on-premise, following the bank's security standards.

Does it support a change advisory board?

Yes, as group or parallel approval with named members.

Are temporary permissions revoked automatically?

Yes, when the requested period ends.

Can we run a security review before contracting?

Yes, and we answer vendor assessment questionnaires.

Governance that proves itself

Every change, access and incident documented with evidence.

  • Answers to your security requirements
  • Deployment inside your environment
  • Reports for auditors
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