TixDesk REST API and webhooks

For development teams connecting TixDesk to their applications: a REST API covering tickets, replies, statuses, customers, assets and reports, and webhooks that notify your systems the moment something happens.

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Example endpoints

Pick an operation to see the request and response. Examples are illustrative.

Request

Response


Webhooks
ticket.createdticket.updatedticket.assignedticket.repliedticket.status_changedsla.warningsla.breachedticket.resolvedticket.closedcsat.receivedapproval.requestedincident.major_declared
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API questions
How does authentication work?
With access tokens created in the admin panel, scoped per integration and revocable at any time.
Is full documentation provided?
Yes, endpoints, fields and examples are delivered to your team with a sandbox.
About these examples
Paths and fields on this page are illustrative; the delivered documentation is the reference.