ITSM software aligned with ITIL practices
For IT departments that want to run service as a connected lifecycle: incidents link to problems, problems are fixed through changes, changes are recorded on assets, and everything is measured against agreed service levels.
How the practices connect
Incident
The booking system slows down every Sunday morning.
Problem
Incidents are linked and analyzed: an overlapping backup job.
Known error
A workaround is available to the team until the permanent fix.
Change
A change request reschedules the job, with risk assessment and approval.
Asset
The server record is updated with the change.
Service level
Compliance rises once the repeat incidents disappear.
ITSM questions
What is an ITSM system?
A system to manage IT services as a lifecycle: incidents, requests, problems, changes, assets, service levels and knowledge, usually following ITIL practices.
Is TixDesk ITIL certified?
TixDesk supports the core ITIL practices listed on this page. Formal tool certification is a separate matter, and we state the exact scope in our technical proposal.
Do we need every practice from day one?
No. Most organizations start with incidents, requests and SLAs, then add problems, changes and assets.
Do you respond to RFPs?
Yes, item by item.
Connected IT service management
Start with the most important practices and grow on a clear roadmap.
- Initial maturity assessment
- Phased roadmap
- RFP responses