Integrate TixDesk with the systems you already use
A support system does not work alone. TixDesk connects to the email your requesters use, the directory that defines your staff, and your HR, business and monitoring systems, so tickets are created and updated without double entry.
Integrations
Turn support mailboxes into tickets and reply from them; sync users.
Any mail server via IMAP/SMTP, multiple mailboxes per team.
Escalation and incident alerts in team channels.
Receive reports, reply and send updates through an approved provider.
Reference numbers, updates and critical alerts.
SSO and import of users, departments and groups.
SSO, MFA and role assignment from groups.
Sync customers and contacts; show tickets in CRM.
Assets, cost centers and purchase requests.
New hire opens onboarding; leaver opens access removal.
Infrastructure alerts open and update incidents.
API for every entity in the system.
Notify your systems the moment an event happens.
What becomes automatic
New hire in HR
An onboarding ticket with six sub-tasks is created automatically.
Server alert
A critical incident opens and the on-call engineer is notified.
Critical SLA breach
A message in the infrastructure team channel.
Customer ticket closed
The customer record is updated with the ticket and rating.
Integration questions
Are integrations ready or custom?
Some are configuration-ready (email, AD, Entra ID); others depend on the counterpart system and are delivered as project work via API and webhooks.
Can you connect to our in-house system?
Yes, via REST API and webhooks, with our team supporting your developers.
Who pays for WhatsApp and SMS messages?
Messaging costs depend on the provider and are listed in the quote.