Change management: modify systems without breaking them
Many major outages start with a poorly planned change. TixDesk ensures every change to systems and infrastructure is assessed, approved, scheduled, has a rollback plan, and has its outcome recorded.
Change types
Pre-approved
Low-risk, repeatable, from a template.
Assessed
Approvals matched to risk.
Fast-tracked
Quick emergency approval, documented after.
A change request contains
| Section | Content |
|---|---|
| Request | Description and justification |
| Risk & impact | Affected users and services |
| Approvals | Owner, security, management or CAB |
| Implementation plan | Ordered steps |
| Rollback plan | Trigger and actions |
| Schedule | Window and conflict check |
| Outcome | Successful, with issues, or rolled back |
Have change compliance requirements?We match your process and forms in the demo.
Change management questions
What is a CAB?
A change advisory board that reviews high-risk changes, modeled as group or parallel approval.
Does it prevent conflicting changes?
The change calendar flags overlaps and freeze periods.
Planned changes, fewer outages
Change management sized to your risk.
- Change templates
- Risk-based approvals
- Shared change calendar