Help desk for companies: more productive employees, a less stretched IT team

Every minute an employee's laptop or account is down is lost productivity. TixDesk organizes internal IT support and employee requests across departments, and gives IT leadership the numbers to justify budget and headcount.

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Support in companies

In many companies internal support starts as a WhatsApp message to the IT person everyone knows. As the company grows, that becomes pressure on specific people, forgotten requests, and nobody knows the real workload.

TixDesk turns that into an organized service desk: employees request through the portal, requests reach the right specialist, and management sees workload, compliance and satisfaction.

Challenges and what TixDesk changes

Requests go to people, not teamsTeam assignment by category and fair workload.
Nobody knows where a request isAn employee portal with tracking and notifications.
New hire setup is lateOne request with parallel tasks for every team.
Devices and licenses unrecordedAssets linked to employees and tickets.
IT budget without dataWorkload, compliance and satisfaction reports.
Approvals by emailOrg-chart approvals in the workflow.

Typical request types

Example categories, priorities and teams we configure during rollout.

RequestCategoryUsual priorityTeam
Department email outageEmail › OutageHighSystems
Laptop not workingHardwareMediumHardware
ERP accessAccessMediumSystems
New hireAccounts › OnboardingHighMultiple
Printer downHardware › PrintersLowField support

Scenarios

Approval steps are highlighted.

  1. HR requestA week before start
  2. Account & emailSystems team
  3. LaptopHardware team
  4. AccessPer department
  5. HandoverOn day one

Most relevant modules

Self-service portal

Requests and tracking.

Service catalog

Defined services.

Asset management

Devices and history.

SLAs

Time targets per request.

HR integration

Joiners and leavers.

Agent performance

FCR per agent.

How many employees does IT support?We demo a service desk sized for your company.
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Questions from companies

Does it suit small companies?

Yes, start with a few agents and modules and expand as you grow.

Does it work with Microsoft 365?

Yes, for email, single sign-on and Teams.

Can we measure support cost?

Yes, with time logged on tickets and effort reports by department.

Organized internal support

One service desk for every department.

  • Employee portal
  • Initial service catalog
  • Reports for IT leadership
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