Fault reporting for factories: every minute of downtime has a cost

A production line stopped by a controller, the network or a system costs more than any office fault. TixDesk ranks reports by production impact, calls the right technician immediately, links every fault to the equipment and exposes repeat faults before they recur.

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Support in factories

Factories run shifts around the clock, and line supervisors report faults by phone or radio. Downtime is not recorded precisely and nobody knows which equipment fails most, so the same faults repeat.

TixDesk records every report with line, equipment and downtime, ranks it by impact and turns repeat faults into problems solved at the root.

Challenges and what TixDesk changes

Downtime not recordedReport and fix times per line and equipment.
Everything sounds urgentPriority by production impact.
Night shiftsOn-call and 24/7 escalation.
Repeat faultsProblem management and root cause.
Equipment without historyAssets with fault and maintenance history.
External vendorsA "waiting for vendor" state you can track.

Typical request types

Example categories, priorities and teams we configure during rollout.

RequestCategoryUsual priorityTeam
Production line stoppedProduction › StopCriticalMaintenance & control
Plant networkNetworkCriticalInfrastructure
Operations system / ERPSystemsHighSystems
Lab deviceHardwareMediumMaintenance
Office computerHardwareLowL1

Scenarios

Approval steps are highlighted.

  1. Supervisor reportMobile or QR on equipment
  2. Critical priorityOn-call alerted
  3. Notify production managerAfter a set time
  4. FixDowntime recorded
  5. ReviewIf it repeats

Most relevant modules

Asset management

Devices and history.

Incident management

Wide outages.

Problem management

Repeat faults.

Field service

Visits and technician app.

SLAs

Time targets per request.

Reports

Per branch and team.

How many lines and machines do you support?We show how downtime is recorded and handled.
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Questions from factories

Does it replace our CMMS?

It focuses on reporting and support linked to assets, and can integrate with an existing maintenance system.

Does it work on an isolated network?

Yes, with on-premise installation.

Does it measure downtime?

Yes, from report to fix, per line and equipment.

Fewer, shorter stoppages

Instant reports, the right technician, history for every machine.

  • Production-based priorities
  • Equipment assets
  • Downtime reports
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