Help desk for schools: a classroom report arrives before the lesson ends

A broken projector, a learning platform that will not open, or a failed air conditioner: in a school, a fault means a lost lesson. Teachers report with a QR code in the classroom, the report reaches the right technician, and school or group management sees every building.

Book a demoRequest a quote

Support in schools

Schools rarely have IT staff in every building, and teachers have no time to write detailed reports during lessons. Faults get mentioned verbally to administration and wait until someone remembers.

With a QR code in the classroom, the report arrives with building, room and device in seconds. For school groups, a central team serves every school with a clear visit schedule.

Challenges and what TixDesk changes

Teachers have no time to reportA QR code in the room with location and device.
Faults get forgottenA number, owner and due time for every report.
One team for many schoolsVisit scheduling by school and city.
Many devices and labsAssets per classroom and lab.
Start-of-year rushScheduled preventive maintenance before term.
No school comparisonPer-school reports.

Typical request types

Example categories, priorities and teams we configure during rollout.

RequestCategoryUsual priorityTeam
Classroom projectorClassrooms › DisplayHighField support
Learning platformEducation systemsCriticalSystems
Computer labLabsMediumHardware
Student or teacher accountAccountsLowL1
AC or lightingFacilitiesMediumMaintenance

Scenarios

Approval steps are highlighted.

  1. Scan QRTeacher adds a photo
  2. Assign technicianBy school
  3. VisitDuring break or after hours
  4. FixRecorded on device history
  5. Notify teacherOn closure

Most relevant modules

Channels

WhatsApp, email, portal, QR.

Asset management

Devices and history.

Field service

Visits and technician app.

Branches & locations

Location hierarchy.

Reports

Per branch and team.

SLAs

Time targets per request.

How many schools and classrooms do you serve?We prepare QR codes and your buildings for the demo.
Book a demoRequest a quote

Questions from schools

Does the teacher need an account?

No, the QR code is enough; a school account enables tracking.

Does it cover facilities maintenance?

Yes, IT and facilities with separate teams in one system.

Can QR codes be printed?

Yes, generated per classroom or device for printing.

No lesson lost to a fault

A report in seconds and a technician who knows where to go.

  • QR codes per classroom
  • Visit scheduling
  • Per-school reports
Book a demoRequest a quoteWhatsApp