IT asset management linked to tickets
When an employee reports a faulty device, the technician should instantly know: what is it, when was it bought, is it under warranty, how often has it failed? TixDesk answers that, and gives management a complete view of what you own, where it is and who uses it.
The asset record
Serial number, user, branch, location, purchase date, warranty, every past ticket, maintenance, changes and attachments.
- Serial
- 5CG2-77Q1-KX
- User
- Noura Al-Shehri, Finance
- Location
- Riyadh, Admin building, 2nd floor
- Purchased
- March 2024
- Warranty
- Until March 2027
- Slow performance#24760
- OS update#23912
- Battery replacement#22104
- Handover to new hire#20877
- Battery replaced under warranty2025
- Periodic check2025
- Moved from HR to Finance2025
- Memory upgrade2024
- Purchase invoice.pdf
- Custody form.pdf
Asset lifecycle
Receive
Record the asset with invoice and warranty.
Assign
Custody to an employee or location, signed.
Support
Linked tickets and maintenance.
Move & change
Between users and locations; upgrades.
Replace
Retire based on its history and cost.
License compliance
Licenses versus installations, renewal alerts.
Asset questions
How do we load our existing assets?
Import from Excel, integrate with discovery or procurement tools depending on your environment, or add manually with QR labels.
Are tickets linked to assets automatically?
Requesters pick from their registered devices, and scanning a QR label links the asset automatically.
Are warranty and license expiries tracked?
Yes, with alerts ahead of expiry.
Does it manage custody?
Yes, handover and return with signature and a full history.
Know every asset and its history
Assets linked to tickets speed diagnosis and support replacement decisions.
- Import existing assets
- Printable QR labels
- Warranty and license alerts