Dashboards that answer management questions before they are asked
A management view answers "how are we doing?" and a supervisor view answers "what needs me right now?". Live indicators replace manual number gathering, and every number opens the tickets behind it.
Management indicators
| Indicator | Question it answers |
|---|---|
| Total, new, open | How much work is there? |
| Overdue and critical | Where is the risk? |
| SLA compliance | Are we keeping our promise? |
| First response and resolution time | How long do requesters wait? |
| CSAT | Are requesters satisfied? |
| By category, branch and team | Where is work concentrated? |
Supervisor view
Workload per agent
On time, at risk, overdue.
Unassigned
Nothing waits without an owner.
Closest to breach
Act before it happens.
Critical open
Always in sight.
Drill down
Every number opens its tickets.
Auto refresh
For the operations-room screen.
Which indicators does management ask for weekly?We build that dashboard in the demo.
Dashboards questions
Can each user customize a dashboard?
Yes, within their permissions, alongside ready dashboards per role.
Do branch managers only see their branch?
Yes, data is scoped by permission.
Can we go from a number to the tickets?
Yes, every indicator opens its list.
Your numbers on one screen
Ready dashboards from day one, customized to your goals.
- Management and supervisor views
- Indicators matched to your goals
- Operations-room display