Device failure: from a QR scan to the fix and the asset record
The meeting-room printer prints blank pages. Instead of describing its location and model, the employee scans the QR label on it. The system knows the device, its history and warranty, and the technician arrives with the right part.
The journey, step by step
Click any step or use the buttons to see the ticket status.
- Scan QR
Short form knows the asset and location; employee adds a line and a photo.
Employee - Link asset
#AST-0231 printer, admin building floor 2, in warranty, 2 past faults.
System - Assignment
Field support by location; Medium since another printer exists.
Assignment rule - Initial diagnosis
Past faults were toner-unit related; assistant suggests the check article.
Fahad - Visit
Technician arrives, before photos.
Fahad - Repair
Toner unit replaced and part recorded.
Fahad - Signature
Employee signs on the technician's phone.
Employee - Asset record
Third fault in a year; a replacement review note is created.
System
Before and after
| Aspect | Without a system | With TixDesk |
|---|---|---|
| Identifying the device | Verbal description | QR identifies it exactly |
| Warranty | Searched in files | Shown in the ticket |
| Fault history | Unknown | Visible to the technician |
| Parts | Not recorded | Recorded on the visit |
| Replacement decision | By impression | By fault count and cost |
Features used in this journey
QR codes
Fast reporting.
Asset management
Device record.
Field service
The visit.
AI assistance
Suggested fix.
Contracts
Covered assets.
Reports
Most-failing assets.
Questions about this case
Does every device need a label?
Recommended for shared devices; employees can also pick from their registered devices.
What if the device is under vendor warranty?
The ticket moves to "waiting for vendor" with warranty details.
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