Employee onboarding: everything ready on day one
A new employee starts Sunday in Finance. In many organizations they spend the first week without a laptop or email. Here one HR request starts six teams working in parallel, and the request does not close until everything is done.
The journey, step by step
Click any step or use the buttons to see the ticket status.
- HR request
From the catalog: name, department, start date, title; or automatically from HR.
HR - Manager approval
The line manager approves systems and access.
Finance manager - Six tasks created
Account, email, laptop, VPN, access, phone, each with team and due date.
System - Account & email
Systems team completes both.
Systems team - Laptop
Prepared and recorded as an asset under her name.
Hardware team - VPN & access
Security and system owners.
Security - Phone
Desk extension set up.
Telecom - Handover
Laptop and credentials handed over with signed custody.
Field support
Before and after
| Aspect | Without a system | With TixDesk |
|---|---|---|
| Starting the request | Emails to several departments | One catalog request or from HR |
| Coordination | Manual follow-up | Parallel tasks with due dates |
| Progress | By asking around | "3 of 6" visible to all |
| Day one | Employee waits | Everything ready |
| Custody | Paper | Recorded on the asset |
Features used in this journey
Service catalog
The request.
Sub-tasks
Parallel work.
Approvals
Manager sign-off.
Asset management
Custody.
Integrations
HR system.
Employee requests
The solution.
Questions about this case
Can the request start automatically?
Yes, when the employee is registered in an integrated HR system.
What about leavers?
A reverse request revokes access and collects assets the same way.
See the journey on your requests
We apply this case with your details in a live demo.
- A scenario from your reality
- Your teams and policies
- Direct answers