Branches and locations: from company to room
When your organization spans regions, cities and branches, "where exactly is the problem?" is part of the fix. TixDesk organizes locations in seven levels, routes requests by location and measures performance at each level.
The hierarchy
| Level | Use |
|---|---|
| Company | Whole-organization view |
| Region | Regional comparison and field teams |
| City | Technician assignment and travel |
| Branch | Branch manager view and SLAs |
| Building | Shared issues across a building |
| Floor | Precise location before arrival |
| Room | QR code prefills the location |
How many branches do you have?We build your location structure in the demo.
Branches & locations questions
Can each branch have its own hours?
Yes, a calendar with working days and holidays per branch.
Can branch managers see other branches?
Not unless granted.
One view of all your branches
Down to the room.
- Your location structure
- Location-based routing
- Branch comparison reports