One support platform for a group of companies
When a group owns several companies, each with its own customers, teams and policies, management still needs one view. Multi-company mode separates each company's data, allows shared teams and consolidates reporting at group level.
Capabilities
Data isolation
Each company sees only its data.
Separate settings
Categories, SLAs, templates, hours.
Shared services
A central team serving all companies.
Per-company brand
Portal and templates.
Group reports
Comparisons and consolidated KPIs.
Tiered permissions
From group to branch.
Running shared services for a group?We show the group model in the demo.
Multi-company questions
Multi-company vs multi-tenant?
Multi-company is for subsidiaries of one group; multi-tenant is for independent clients of a support provider.
Can tickets move between companies?
Yes, with permission, keeping history.
One platform for every group company
Separated data, unified view.
- Group and company structure
- Shared and separate teams
- Consolidated reports