Help desk reports ready for management and audit
Sixteen ready reports covering compliance, performance, satisfaction, branches, customers, incidents and problems, exported in one click or emailed on a schedule, plus a builder for anything else.
Report library
| Report | For |
|---|---|
| SLA | Management |
| Agent performance | Supervisors |
| Team performance | Management |
| Customer report | Customers |
| Branch report | Management |
| Categories & services | Management |
| Priorities & resolutions | Supervisors |
| Ticket aging | Supervisors |
| Reopened tickets | Supervisors |
| Satisfaction | Management |
| Incident & problem trends | IT |
| Contract usage & assets | Customers and IT |
Which report do you build by hand every month?We build it in the system during the demo.
Reports questions
Can we build our own reports?
Yes, with fields, filters, grouping and charts, saved and shared.
Can reports be scheduled?
Yes, daily, weekly or monthly by email in PDF or Excel.
Ready reports instead of manual spreadsheets
Everything you are asked for, in one click or on a schedule.
- 16 ready reports
- Custom reports
- Scheduled delivery